Terms & Conditions

✅ No Security Deposit Required

We trust our customers. No deposit is collected for any rental at Yellow Wheel Rentals.

📋 Contents

Age & Licence Requirements
Required Documents
Booking & Payment
Permitted Use of Vehicle
Fuel & Refuelling Policy
Damage & Accident Policy
Late Return & Extension Charges
Challans & Penalties
Delivery Policy
Cancellation Policy
Contact Us

01 Age & Licence Requirements

The renter must be at least 18 years of age to rent a scooter or scooty.
A valid driving licence for the appropriate vehicle category is mandatory.
Learner's licences are not accepted under any circumstances.
International tourists must carry a valid International Driving Permit (IDP) along with their home country licence.

⚠️ Riding without a valid licence is illegal. Yellow Wheel Rentals will not be held responsible for any legal consequences arising from riding without a valid licence.

02 Required Documents

The following original documents must be presented at the time of pickup:

Valid Driving Licence (original only — photocopies not accepted)
Government-issued Photo ID — Aadhaar Card, PAN Card, or Passport
For tourists — hotel booking confirmation or accommodation proof in Darjeeling

⚠️ Failure to produce valid documents will result in immediate cancellation of the booking with no refund.

03 Booking & Payment

Bookings can be made via WhatsApp, phone call, or the website booking form.
A booking is confirmed only after receiving explicit confirmation from Yellow Wheel Rentals.
Full payment must be made beforehand.
Accepted payment methods: Cash, UPI (GPay, PhonePe, Paytm).
No security deposit is required for any rental.
Prices are subject to change without prior notice. Already confirmed bookings will not be affected.

04 Permitted Use of Vehicle

The vehicle must only be driven by the person who booked and signed the rental agreement.
Sub-renting or lending the vehicle to any third party is strictly prohibited.
The vehicle must not be used for racing, stunts, off-roading, or any illegal activity.
The vehicle must not be taken outside Darjeeling district without prior written permission from Yellow Wheel Rentals.
Riding under the influence of alcohol or drugs is strictly prohibited and will result in immediate termination of the rental with full charges applicable.
The renter must wear a helmet at all times while riding — this is mandatory by law.

05 Fuel & Refuelling Policy

Vehicles are handed over with the fuel level noted at pickup.
The renter is responsible for all fuel costs during the rental period.
The vehicle must be returned with the same fuel level as at the time of pickup.
If returned with a lower fuel level, a refuelling charge will be applied based on the difference.
Only use the correct fuel type recommended for the vehicle. Misfuelling damage will be charged to the renter.

💡 We recommend refuelling before returning the vehicle to avoid any additional charges.

06 Damage & Accident Policy

The renter is fully responsible for any damage to the vehicle during the rental period.
In case of an accident, the renter must immediately contact Yellow Wheel Rentals at +91 9332527149.
A police FIR must be filed for any accident involving third parties, injuries, or significant damage.
The cost of all repairs for damage caused during the rental period will be charged in full to the renter.
Normal wear and tear is not charged.
In case of theft or total loss of the vehicle, the renter will be held fully financially responsible.
Do not attempt to repair the vehicle yourself — always inform us first.

⚠️ Do NOT move the vehicle or leave the accident scene before contacting us and the local police.

07 Late Return & Extension Charges

The vehicle must be returned by the agreed date and time.
If you need to extend your rental, you must inform us at least 2 hours before the scheduled return time.
Extensions are subject to vehicle availability and must be paid in advance.
Late returns without prior notice will be charged at 1.5x the applicable hourly rate for every extra hour.
Repeated failure to return on time may result in a ban from future rentals.

💡 Always communicate early if you need more time — we are happy to extend your booking when possible.

08 Challans & Penalties

The renter is solely responsible for all traffic challans, fines, and penalties incurred during the rental period.
This includes but is not limited to: riding without helmet, signal jumping, speeding, wrong-side riding, and parking fines.
If Yellow Wheel Rentals receives a challan for a violation that occurred during your rental, the full amount of the fine will be recovered from you.
Yellow Wheel Rentals is not responsible for any legal action taken against the renter for traffic violations.
It is the renter's responsibility to follow all traffic rules and road safety laws at all times.

⚠️ Always carry your driving licence and Aadhaar while riding to avoid penalties from traffic police.

09 Delivery Policy

Paid doorstep delivery to hotels and accommodations is available within our service area in Darjeeling.
Delivery charges depend on distance and will be communicated at the time of booking confirmation.
Delivery must be pre-arranged and confirmed at least 2 hours in advance.
The renter must be present at the delivery location to verify the vehicle condition and confirm the booking.

10 Cancellation Policy

More than 24 hours before pickup: Full refund.
Less than 24 hours before pickup: 50% refund.
No-show or cancellation at pickup time: No refund.
Yellow Wheel Rentals reserves the right to cancel a booking due to unforeseen vehicle unavailability — a full refund will be provided in such cases.

11 Contact Us

For any questions regarding these Terms & Conditions, reach us at:

📞 Phone / WhatsApp: +91 9332527149
✉️ Email: rshivam075@gmail.com
📍 Location: Darjeeling, West Bengal, India

✅ By renting a vehicle from Yellow Wheel Rentals, you confirm that you have read, understood, and agreed to all the terms and conditions listed above.